Help Center Documentation


Frequently Asked Questions (HTML)



Table of Contents

  1. Employee Self Service
  2. System Requirements
    1. Minimum Product Requirements
    2. Minimum Bandwidth Requirements
    3. Additional Requirements for Printing Reports and Employee Registration Letters
  3. Company Administrator Registration
    1. Information needed to Register
    2. Registration - Part 1
    3. Registration - Part 2
  4. Employee Registration
    1. Part 1
    2. Part 2
  5. Your ESS Password
  6. Security
  7. Login
  8. Existing User Login
  9. Expired Login
  10. Forgot Your Password
  11. Change Password
  12. Edit Profile
  13. Customer Service Link
  14. Multiple Company Clients
  15. Employer Services
    1. Employer Services Page
    2. Message Center
    3. View the Options
    4. View the Employees
    5. View the Reports
  16. Employee Self Service
    1. Employee Self Service Page
    2. View Your E-Paystub
    3. View Your W-2
  17. Secure File Upload
  18. Secure File Downloads
  19. Help/Error Messages





EMPLOYEE SELF SERVICE  (Top)


Welcome to Ahola’s Employee Self Service (ESS).

Our Employee Self Service offers Internet services for businesses and their employees who wish to take advantage of a secure environment where they can access their payroll and W2 information.

To begin using ESS, you must first complete a one-time registration process as described in the Registration section of this document.


As a registered ESS user, client administrators will be able to:

  • Choose what ESS features are best for your company.
  • Create registration letters for your employees.
  • Review what employees have received registration letters and have registered.
  • View and/or print employee paystubs for the current year and the previous calendar year, beginning September 15, 2008.
  • View and/or print W2s for the current and previous year, beginning with 2008.
  • View payroll, quarter and year-end reports for current year and the previous calendar year, beginning with 2008.

As a registered ESS user, employees will be able to:

  • View and/or print their paystubs for the current year and the previous calendar year, beginning with September 15, 2008.
  • View and/or print their W2s for previous and current year, beginning with 2008.




SYSTEM REQUIREMENTS  (Top)


To use Ahola’s ESS, you will need:

Minimum product requirements

  • Internet access.
  • 300 MHz or faster processor. 600 MHz or faster recommended.
  • 256 MB of RAM or greater
  • Monitor with 800x600 or higher screen resolution
  • Mozilla Firefox 2.0+, Internet Explorer 6.0+
  • Adobe® Reader®7+ for printing employee registration letters, paystubs and other reports. You can download this software free of charge from the Adobe website www.adobe.com.

Minimum Bandwidth Requirements

  • 512Kbps download speed is recommended for satisfactory performance and is generally available from cable/DSL providers.

Browser Requirements

Pop-up and cookie-blocking software must be disabled and JavaScript must be enabled.

Note: If you are using Internet Explorer version 6, 7 or 8, and you receive the error message "Internet Explorer cannot open the site. Operation aborted." please follow either one of the these two steps to eliminate the error:

  • One solution for this IE-only error is to use a different web browser when viewing our web site.
    Quality alternative web browsers include, but are not limited to:
  • The other solution is to upgrade to Internet Explorer 8 and enable Compatability View
    • Go to our web site (www.ahola.com)
    • The error message will pop up.
    • Click OK and you'll be taken to a separate page stating that Internet Explorer cannot display the webpage.
    • Click the "back" button to return to our page. (The error will not redisplay.)
    • Click the Compatibility View button, as shown in the image below.

Additional Requirements for Printing Reports and Employee Registration Letters

  • A laser-quality printer, such as one of the following manufacturers:
    • Brother®
    • Epson®
    • Hewlett-Packard®
    • Lexmark®

System requirements can be accessed at anytime by clicking "Minimum System Requirements" at the bottom of the Login page.




COMPANY ADMINISTRATOR REGISTRATION  (Top)


(For Employee Registration click here.)

You must register in order to use Ahola’s ESS. You only need to register once.

Information You Will Need to Register  (Top)

Company Administrators will be asked for:

  • Access Code (provided on your registration letter)
  • Your Company’s federal Eemployer Identification Number (EIN will be verified against our records for user registration.)
  • Your name
  • Your Social Security Number
  • Your date of birth
  • E-mail address (this will be used as your log in name)
  • A secure 6 character password
  • 3 Security, knowledge based questions and answers


Registration – Part 1  (Top)


To register, go to www.ahola.com and click “User Login”.

At the bottom of the login page select “Not registered yet?”

Enter your eight-digit company access code found on your registration letter.


Note: Ahola generates Company Administrators’ registration letters.
Company administrators create their employees’ registration letters.

Your company name will be displayed next to your access code.

Enter your company’s nine-digit employer identification number (e.g. 34-9999999)

Enter your First Name and then your Last Name.

Enter your Social Security Number.

Enter your Date of Birth using the drop down boxes.

Enter the Email Address that you wish to use to receive registration information as well as other notifications related to your Employee Self Service selections. This email address will be used as your login.

Confirm your Email Address.

Read the Terms and Conditions statement and then select Accept. (Unless you accept the Terms and Conditions you cannot complete your registration).

Submit your registration information.

After you submit your profile information, you will be sent a link to complete Part 2 of the registration process. This link is active for 48 hours. If you do not compete the second part of your registration within 48 hours you will need to re-register.

 

Questions related to registration or web features should be sent to Ahola through the “Customer Service” link found on the left menu or by clicking on the “Customer Service” link in the registration instructions. See Customer Service.




Registration – Part 2  (Top)


Click on the registration link contained in the registration email.

Enter your personal password. Passwords must be a minimum of six characters and contain at least one numeric and one alpha character. There is no limit to the length of your password. It can contain special characters (e.g. % & $). Passwords are case sensitive. Adding some complexity to your password is strongly suggested to protect your identity.

Reenter your password.

Select three different Security questions and type in your answers. These questions will be used to identify you in the case of a forgotten password or a possible security problem. Select questions/answers that are not common knowledge. This will help maintain a unique and confidential layer of security protection.

Click “Submit”.

Immediately after registering, you will be able to update your user registration information, select Employee Self Service options, change your email address, password and update your security questions.

Questions related to registration should be sent to Ahola through the “Customer Service” link located on the left menu. See Customer Service.




EMPLOYEE REGISTRATION  (Top)


(For Company Administrator Registration click here.)

You must register in order to use Ahola’s Employee Self Service. You only need to register once.

Information You Will Need to Register

Employees will be asked for:

  • Access Code (provided on your registration letter)
  • Your name
  • Your Social Security Number (Your Social Security Number will be verified against our records for user registration.)
  • Your date of birth
  • E-mail address (this will be used as your log in name)
  • A secure 6 character password
  • 3 Security, knowledge based questions and answers



Employee Registration – Part 1  (Top)


To register, go to www.ahola.com and select “User Login”.

At the bottom of the login page select “Not registered yet?”

Enter your eight-digit company access code found on your registration letter. Press “Enter”.

Note: Ahola generates Company Administrators’ registrations letters. Company administrators create their employees’ registration letters.

Your company name will be displayed next to your access code.

Enter your First Name and then your Last Name.

Enter your Social Security Number.

Enter your Date of Birth.

Enter the Email Address that you wish to use to receive registration information as well as other notifications related to your Employee Self Service selections. This email address will be used as your login.

Confirm your Email Address.

Read the Terms and Conditions statement and then select Accept. (Unless you accept the Terms and Conditions you cannot complete your registration).

“Submit” your registration information.

After you submit your profile information, you will be sent a link to complete Part 2 of the registration process. This link is active for 48 hours. If you do not compete the second part of your registration within 48 hours you will need to re-register.

Questions related to registration or web features should be directed to your company’s payroll administrator.



Employee Registration – Part 2  (Top)

Click on the registration link contained in the registration email.

Enter your personal password. Passwords must be a minimum of six characters and contain at least one numeric and one alpha character. There is no limit to the length of your password. It can contain special characters (e.g. % & $). Passwords are case sensitive. Adding some complexity to your password is strongly suggested to protect your identity.

Reenter your password

Select three different Security questions and type in your answers. These questions will be used to identify you in the case of a forgotten password or a possible security problem. Select questions/answers that are not common knowledge. This will help maintain a unique and confidential layer of security protection.

“Submit”.

Immediately after registering, you will be able to update your user registration information, change your email address, password and update your security questions.

Questions related to registration or web features should be directed to your company’s payroll administrator.




YOUR ESS PASSWORD  (Top)


At the time of registration, you must enter your own personal password. Your password must contain any combination of six letters and numbers (e.g. 56789A or frog28). There is no maximum length for your password. Special characters are allowed and passwords are case sensitive. Secure your password and do not share it with anyone.

Your email address and password are both required to log into Ahola’s Employee Self Service.


IMPORTANT: Your password is for your use only and may not be disclosed to anyone else. If you believe your password has been compromised, you should change it immediately using the Edit Profile feature on the Ahola website.






SECURITY  (Top)


Ahola Corporation prides itself on our commitment to security. All of our information is sent over the web with a secure line using Hypertext Transfer Protocol Secure (HTTPS) from VeriSign. VeriSign is the leading Secure Sockets Layer (SSL) Certificate Authority enabling secure e-commerce, communications, and interactions for Web sites, intranets, and extranets. It is the most trusted mark on the Internet and enables the strongest SSL encryption available to every site visitor. The user’s password is encrypted on our database so that no one can retrieve it. Our servers are behind a firewall to prevent any unauthorized access.




LOGIN  (Top)


To access the Login page click “User Login” on Ahola’s Home page.

On the login page, enter your email address and password, then press “Enter” or click “Login”.


Note: Clients that were using the Ahola website to retrieve reports prior to July 1, 2009 will be prompted to change their login name to an email address. See Existing User Login.


EXISTING USER LOGIN  (Top)


To access the Login page click “User Login” on Ahola’s Home page.

After your first login after 7/1/09, you will be prompted to change your user name to your email address. To make this change, click on the “here” link in the Login page instruction message.

Your current user name will be prefilled.

Enter your current password.

Enter your email address. (This address will be used to send you notifications regarding your Employee Self Service elections.)

Confirm your email address.

Click “Submit”.

The username change is immediate. You will need to use your email address for all future logins.




EXPIRED LOGIN  (Top)


Your web session will automatically expire after 20 minutes of non-use. You will be logged out automatically and be prompted with a system message to login again.





FORGOT YOUR PASSWORD  (Top)


On the Login page click “Forgot your password?”


Enter your email address. (Users that have logged in at least once will have their email address prefilled.) Instructions for resetting your password will be emailed to you.



Note: Existing clients who had web access prior to 7/1/09 must click the box in addition to entering their email address.

An email link will be sent to your email address.

Click on the link in the Forgot Password Request email.

Enter your new password.

Reenter your new password.

Answer each of the three security questions. (Clients with web access prior to 7/1/09 will have only one security question to answer.)

Click “Submit”.




CHANGE PASSWORD  (Top)


You may change your password as often as you like. Passwords must be a minimum of six characters. Passwords must be made up of a combination of alpha and numeric characters. Special characters (e.g. $, &, %, _, etc.) may be used. Passwords are case sensitive.

Your password should not be shared with anyone. If you believe the confidentiality of your password has been breached, it should be changed immediately.

The Change Password page can be accessed from the left menu of any of the Employer or Employee Services pages by selecting “Change Password”.

  • Enter your current password.
  • Enter your new password.
  • Reenter your new password.
  • Click "Submit."



EDIT PROFILE  (Top)


The purpose of the My Profile page is to allow you to update your personal web information whenever you need to. This page can be accessed from the left menu of any of the Employer or Employee Services pages by selecting “Edit Profile”.

The following information can be changed to keep your profile current:

  • Full Name
  • Date of Birth
  • Email Address
  • Security questions

Note: Changing your name or date of birth will not update your payroll record. This must be done through Ahola’s payroll system. If you need to change your name or date of birth, contact your payroll administrator who will contact your company’s Ahola payroll processor.

To update any of these fields, type over the current information.

Click “Submit”. (Select “Cancel” if you wish to withdraw your changes.)




CUSTOMER SERVICE  (Top)


Company Administrators with questions regarding registration, web features and functionality should contact The Ahola Corporation by using the “Customer Service” link. The Customer Service link is found on the Ahola and Employer Services pages on the left menu. Customer Service will respond to your inquiry within one business day.

Select “Customer Service” from the left menu.

The client Customer Service page will be displayed.

Complete each field

  • Contact Name – Your name
  • Email – Your email address
  • Phone – The telephone number where you can be reached during business hours
  • Company – Your company name
  • Subject – Reason for Inquiry
  • Description – Describe in detail your question or problem.
  • Client # - Your four digit client number
  • General Inquiry Area – Choose one
    • Web Inquiry
  • Case Purpose – Choose one
    • Web Registration
    • Web Paystub Retrieval
    • Web Report Retrieval
    • Web W2 Retrieval
    • W2 Web Approval

Click “Submit Query”.




MULTIPLE COMPANY CLIENTS  (Top)


If you are a contact for more than one company, you will need to register only once. During registration we will link the companies you are associated with together. This will give you one login and password to use for all your associated companies.

Once you have logged in, you will be presented with a list of the companies with whom you are associated. Select the company you wish to access by clicking on the company name.

You will be taken to the Ahola home page. Choose either “Employer Services” or “Employee Self Service”.

Once you are logged in you can change the company you are working with from either the “Employer Services Page” or the “Employee Self Service Page”. Use the drop down next to “Current company” to select a new company. Click on the company name and the chosen company will be available.

If you have multiple companies to choose from, you can also access the “Company List” from the left side menu.





EMPLOYER SERVICES PAGE  (Top)


The Employer Services Page’s purpose is to give employers a starting point for all their web functions. From this page, employers will have access to:
  • “View the Options” - Select and maintain their company’s web options; Report Retrieval, W2 Access, Paystub Access, Terminated Employee Web Access.
  • “View the Employees” - Gives them access to employee registration letters, registration information for your employees, view and printing paystubs and W2s, and a listing of terminated employees for the current year and the prior calendar year. See View the Employees.
  • “View the Reports” – Gives users the ability to view/print payroll, quarterly and year-end reports for the current year and previous full calendar year. See View the Reports.

Each company will have at least one Company Web Administrator. This administrator’s role is to maintain their company’s web selections and act as the web liaison between Ahola and their company.   Administrators will use the “View the Options” function to select and change their company’s web options. See View the Options.

Also found on the Employer Services Page is the Message Center. The Message Center is used to communicate important information needed to maximize a company’s web experience. See Message Center.

Once the Company Web Administrator has made their web selections for their company, the left Employers Services menu will have links to each available employer feature as well as individual user features (e.g. edit profile, change password.)

To access the Employer Services Page, login using the “Employer Services Login” button or “Online Payroll”/”Employer Services” on the Ahola Home page or click on “Employer Services” on the left menu from any Employer Services page. Only individuals that have been assigned employer roles can access this page.





MESSAGE CENTER  (Top)


The Message Center is designed to assist employers in managing their web features and monitoring their employees’ web usage.

The following are some samples of the messages displayed in the message center.

  • If the company’s web options haven't yet been set, a reminder is displayed.
    • "Company access options have not yet been set. Click here to set them now or go to Access Options."
  • If employees exist who have not yet had registration letters printed display how many. (Two possible messages depending on whether there is one or more than one.)
    • "There is one employee who has not yet had their registration letter printed. Click here to print it now."
    • "There are <n> employees who have not yet had their registration letters printed. Click here to print them now."
  • Displays a count of employees who have had registration letters printed but have not yet registered. (Two possible messages depending on whether there is one or more than one.)
    • "There is one employee whose registration letter has been printed but who has not yet registered for employee self-service. Click here for registration details."
    • "There are <n> employees whose registration letters have been printed but who have not yet registered for employee self-service. Click here for registration details."
  • If W2 Access has been enabled the user is notified that their company's W2s are ready to be approved but haven't been yet.
    • Employee W2s are ready to be approved. Click here to review them now."

It is suggested that employers review messages in the Message Center each time they log in to stay up to date with new Ahola offerings and reminders about time sensitive tasks.





VIEW THE OPTIONS  (Top)


To access the Company Options Page click on the “View the Options” button on the Employer Services page or select “Access Options” on the left menu.

Note: Only Company Administrators have access to the Company Options Page.

Select one or more of the self-service features. Your selections can be changed at anytime and are effective immediately. All selections are made on behalf of all the employees within your company.

  • “Report Retrieval” - Enables payroll, quarter and year-end report accessibility. Reports are available for current year and the previous calendar year (beginning with 2008). Employees that have not been given employer contact rights will not be able to use this function.

  • “W2 Access” - Enables employer/employee access to view current year and last year’s W2s.

  • “Paystub Access” – Enables employer/employee access to employees’ current and previous calendar year paystubs. (Paystubs will be available beginning 9/15/08 forward.)

  • “Terminated Employee Web Access” – Enables terminated employees to access the same web options that were selected for active employees. Terminated employees are defined as those terminated in the current year or the previous calendar year.

Once you have checked the web features that you wish to enable select “Submit”. (If you select “Cancel” your changes will not be saved.)

Activated features can be accessed through the Employer Services Page buttons or through the links on the left menu.




VIEW THE EMPLOYEES  (Top)


To access the Employee Status Page click on the “View the Employees” button on the Employer Services page or select “Employee Status” on the left menu.

Using the "View" drop down, select the report/feature you would like to access. (Your choices will be based on the web features that were enabled by your company’s web administrator.)

Choose from the following list (this list varies, depending on which web feature has been activated by employer):

  • “Employee Registration Letter Printed” - Displays a list of all employees and the date their web registration letters were printed.

  • “Employee Registered” - Displays a list of all employees and the date they registered for the web.

  • “Paystub Last Printed By Employee” - Displays list of all employees and the last date they printed a paystub. Also includes the ability to print an employee’s paystub.

  • “W2 Last printed By Employee” - Displays a list of all employees and the last date they printed a W2. Also includes the ability to print an employee’s W2.

  • “Terminated Employees” – Displays a list of terminated employees. List will show all employees terminated during the current year and the previous full calendar year.



Employee Registration Letter Printed  (Top)

The purpose of this report is to give employers the ability to generate registration letters for their employees.   The registration letter includes a unique access code for each employee. This code is validated against payroll data to insure confidentiality and security.

To view the report select from the Employee Status Page View drop down “Employee Registration Letter Printed” or “Employee Letter” from the left menu.

The report lists all employees, their department numbers, employee numbers and the dates each web registration letter was printed. The report can be sorted by clicking on the column heading to be used as the sort criteria.

You can set the display range by using the display drop down.

If you have allowed terminated employees web access (See Company Options Page), at the bottom of the page there will be two check boxes. These control how you handle terminated employees. By checking the “Show terminated employees” in list box, you will add all your termed employees to the report grid.

Once this box is checked the other box for “Print registration letters for recently terminated employees” will be activated. These boxes make it possible for you to include or exclude terminated employees when you are printing your registration letters. Terminated employees will be highlighted pink in the grid for easy identification. (Terminated employees are defined as those terminated in the current year or the previous calendar year.)

Under the employee list are the “Check All and Clear All” options. This allows you to check all your employees for printing (this is the system default) or clear the boxes so you can select one or more letters to be printed. Letters can be printed whenever needed.

Note: The “Check All” and “Clear All” selections only affect the employee records that are displayed. To check or clear all employees, you must first set your display to “All employees”.

To print letters check the boxes next to the employees’ names that you wish to print letters for.

Click on “Print Letters”.

Wait for the download to be completed. Open the file and print the letters.

Close the file.

Select “Return to employee list”.

Once you have selected print letters the system will automatically fill the Letter Printed date for those employees that you had checked. This does not disable your ability to print the letter again. Letters can be printed for an individual as many times as needed.


Employee Registered  (Top)

The purpose of this report is to give employers a snap shot of who within their company has registered for Employee Self Service. To view the report select from the Employee Status Page View drop down “Employee Registered” or “Registration Status” from the left menu.

The report lists all employees, their department numbers, employee numbers and the dates each employee successfully registered for Employee Self Service. The report can be sorted by clicking on the column heading to be used as the sort criteria.

You can set the display range by using the display drop down.

If you have allowed terminated employees web access (See Company Options Page), at the bottom of the page there will be a check box for “Show terminated employees”. If you check this box, your termed employees will be added to the report grid. Terminated employees will be highlighted pink in the grid for easy identification. (Terminated employees are defined as those terminated in the current year or the previous calendar year.)


Paystub Last Printed By Employee  (Top)

This report gives employers a snap shot of who within their company has printed their paystubs and gives them the ability to print paystubs for employees if necessary.   To view the report select from the Employee Status Page View drop down “Paystub Last Printed By Employee” or “Reprint Paystubs” from the left menu.

The report lists all employees, their department numbers, employee numbers and the last date an employee printed their paystub. The report can be sorted by clicking on the column heading to be used as the sort criteria.

You can set the display range by using the display drop down.

If you have allowed terminated employees web access (See Company Options Page), at the bottom of the page there will be a check box for “Show terminated employees”. If you check this box, your termed employees will be added to the report grid. Terminated employees will be highlighted pink in the grid for easy identification. (Terminated employees are defined as those terminated in the current year or the previous calendar year.)

To print a paystub for an employee, click the “Print Paystub” button to the right of the employee’s name.

A list of check dates will be displayed. If the check date that you are looking for is in list click on the check date to view the paystub.

If you need to change the date range (the date range defaults to the last 60 days) type over the dates with the appropriate range (use the date format mm/dd/yyyy with slashes) or use the calendar function to select your dates. Paystubs are available for the current calendar year and the previous year beginning with 9/15/08.

Click “Update list”. Check dates within your date range will be displayed.

Click on the date of the check you wish to view. The check will be displayed.



W2 Last Printed By Employee  (Top)

This report gives employers a snap shot of who within their company has printed their W2s and gives them the ability to print W2s for employees if necessary.   To view the report select from the Employee Status Page View drop down “W2 Last Printed By Employee” or “Reprint W-2’s” from the left menu.

The report lists all employees, their department numbers, employee numbers and the last date an employee printed their W2. The report can be sorted by clicking on the column heading to be used as the sort criteria.

You can set the display range by using the display drop down.

If you have allowed terminated employees web access (See Company Options Page), at the bottom of the page there will be a check box for “Show terminated employees”. If you check this box, your termed employees will be added to the report grid. Terminated employees will be highlighted pink in the grid for easy identification. (Terminated employees are defined as those terminated in the current year or the previous calendar year.)

To print a W2 for an employee, click the “Print W2” button to the right of the employee’s name.

Choose the year from the Available years drop down. W2s are only available from 2008 forward. W2s will be available for the current year plus one previous year.

Click “Get it Now”. The W2 will be displayed.


Terminated Employees  (Top)

This report gives employers a snap shot of terminated employees.   The list will show all employees terminated during the current year and the previous full calendar year.

The report lists all terminated employees, their department numbers, employee numbers and termination date. It also displays whether the employee has registered. Terminated employees are defined as employees whose status is terminated with an effective date in the current year or the previous calendar year. The report can be sorted by clicking on the column heading to be used as the sort criteria.

You can set the display range by using the display drop down.





VIEW THE REPORTS  (Top)


To access the View Reports page click on the “View the Reports” button on the Employer Services page or select “View Reports” on the left menu. You can also access this feature from the Ahola Home page by clicking on the “Online Payroll” button and then selecting “Payroll Report Retrieval”.

Payroll, quarterly and year-end reports are available for the current year and the previous calendar year. You may view individual report or an entire report job.

To access a report or report job select the appropriate reporting year from the drop down box.

Select a payroll or quarter from the Report Jobs drop down box.

The Individual report grid will update to display the individual reports within the report job that was chosen. Click on “View Entire Job” or the job name to view the reports within the report job. To view an individual report click on that report name.

Once reports are downloaded you can print or save them. Click “Return to report list” when you are done.





EMPLOYEE SELF SERVICE  (Top)


Clients can select for their employees paystub retrieval and/or W2 retrieval. Once the employer has selected the options, employees can access those features from the Employee Self Service pages.

Employee’s access to the web is ended as soon as the employee’s status is changed from active to terminated in the Ahola payroll system. Terminated employees may continue to have access to the web self service features if their employer has chosen to allow terminated employees web access.

To access the Employee Self Service Page, login using the “Employee Self Service Login” button or “Online Payroll”/”Employee Self Service” on the Ahola Home page or click on “Employee Service” on the left menu from any Employee Self Service page.




VIEW YOUR E-PAYSTUB  (Top)


To view a paystub click on the “View Your E-Paystub” button or “View ePaystub” on the left menu. Paystubs are available for the current year and the previous calendar year. Paystubs are available from 9/15/08 forward.

A list of checks for the past two months will be displayed (the date range defaults to the last 60 days). If the check you are looking for is not in the list you can change the date range by typing over the dates with the appropriate range (use the date format mm/dd/yyyy with slashes) or use the calendar function to select your dates. Paystubs are available for the current calendar year and the previous year beginning with 9/15/08.

Click Update list. Check Dates within your date range will be displayed.

Click on the date of the check you wish to view. Your selection will be displayed.




VIEW YOUR W-2  (Top)


To view a W2 click on the “View Your W2 “button or “View W-2’s” on the left menu.

Select the year from the Available Year drop down. W2s are available for the current year and the prior calendar year, beginning with 2008 W2s.

Click “Get It Now”.

Your W2 will be displayed.




SECURE FILE UPLOADS  (Top)


Ahola provides the means for web site visitors to securly upload many different types of files to us.

In order for you to be able to upload files to Ahola, you'll need to be assigned a user-specific file transfer code. If you have not received an email similar to the one below, and need to upload one or more files to Ahola, please contact your Ahola representative for assistance. An email similar to the one below will be sent to you.




Once you receive the email, click the link and you'll be taken to the Upload page.




Your file transfer code will be filled in for you automatically. Optionally, you may enter the code by hand. When you click the Submit button to validate your transfer code you'll be prompted to select the file you wish to upload.




When you have located the file you wish to upload, click the Upload button. As soon as the file has been successfully uploaded to Ahola's servers, you'll receive on-screen confirmation. An email will also be sent to your Ahola representative notifying them that your file has been uploaded.




File Upload Limitations:
  • Please limit file uploads to no more than three files every seven days.
  • Individual uploads are limited to 30MB or less in size, each.
  • Unsafe file types will be rejected (e.g., EXE, VBS, etc.)



SECURE FILE DOWNLOADS  (Top)


Ahola also provides the means for web site visitors to securly download files that have been expressly prepared for them.

In order for you to be able to download a file from Ahola's servers, you'll need to receive an email with a download link.




Once you receive the email, click the link and you'll be taken to the Download page.




To get an estimate of how long the download will take, click the bandwidth dropdown and select your connection speed.

Click the Download File button to begin the download.

You'll receive a prompt to save the file to your computer. Follow the prompts to receive the file.

Once the file has been downloaded successfully, your Ahola representative will receive an email notifying them that you've received the file.




HELP/ERROR MESSAGES  (Top)


Access Denied - The user has selected a web feature that has not been activated by the company administrator for a particular company or they have selected a feature that they do not have rights to access.

Entered Information does not Match our Records - The Social Security Number entered does not match the record on file at Ahola. Employers can contact Customer Service by using the “Customer Service” link to resolve the problem.

Invalid Access Code. Please Try Again. - The access code entered is not a valid access code. User should refer to their registration letter for their correct access code. If issue continues, the employer should contact Ahola Customer Service using the “Customer Service” link.

Invalid User ID - User’s login name has been entered incorrectly. User ID is the user’s email address. If the user was registered before 7/1/09 the User ID is either a unique user name chosen by the user or their email address.

Invalid Date - A date has been entered using a format other than mm/dd/yyyy. Verify that the format is correct and slashes are used to separate the month, day and year.

You are Already Registered Under This Social Security Number - A user already exists with the Social Security Number being entered. If the user has never registered they should contact their company administrator so they can contact Ahola’s Customer Service Department to resolve the issue.

Invalid Old Password - User is entering an invalid password when attempting to change their password. If user does not know their existing password they can select logout and then forgot password.

Password is Required - The password field has been left blank.

Passwords Do Not Match - Passwords entered on the registration page do not match. Passwords must be a combination of alpha and numeric characters. The minimum character length is 6. User should verify their entries and resubmit.

Must Contain at Least 1 Number - User has entered a password that contains no numerals. Passwords must be a combination of alpha and numeric characters. The minimum character length is 6.

Password Must Contain at Least 1 Num - User has entered a password that contains no numerals. Passwords must be a combination of alpha and numeric characters. The minimum character length is 6.

Password Must Contain at Least 1 Alp - User has entered a password that contains no alpha characters. Passwords must be a combination of alpha and numeric characters. The minimum character length is 6.

Reentered password does not match - User has entered a password that does not match the first password entry on the page. User should verify their confirmation password entry to insure it is the same as their first entry.

Invalid Password - The password entered does not match Ahola’s records. User should verify they have typed their password correctly. Users are given three attempts at entering their password correctly before they are directed to reset their password.

Required – A field has been left blank that is required for validation

Failed 3 Logins - The user has entered their password incorrectly 3 times. User is provided a link to reset their password.

Password Reset Information has been e-mailed to you – The user has either entered their password 3 times incorrectly and has used the link to request a password reset or the user has chosen Forgot Your Password on the login page. Once the user has entered their email address and clicked Submit the system will present this message.

Password Updated - User has successfully changed their web password.

Please Select 3 Different Security Questions - One or more of the security questions chosen are the same. User needs to choose three different questions.

Your Employer has not yet Enabled any Employees Self Service Features - An employee has registered before their employer administrator has chosen any self service options. Once the employer administrator has selected these options the employee will be able to access them immediately.

Unable to locate email address – The user has selected Forgot Your Password and has entered an email address that does not match Ahola’s records. User must enter the address they used as registration to rest password.

Unable to Locate Specified Pay Stub – User should try accessing the requested paystub again by single clicking on the link for the paystub. If the same results occur after single clicking, the paystub is not available. Employees should contact their employer administrator. Administrators should contact Customer Service using the “Customer Service” link on the left menu.

Unable to Retrieve Specified Report - The report being requested is not available. The user should contact Customer Service by clicking on “Customer Service” on the left menu and indicate the report that was being requested so they can research the problem.

We were Unable to Locate any Checks for the Selected Range of Dates – Paystubs are available from 9/16/08 forward. Paystubs can be viewed for the current year and the previous calendar year. The user should make sure the range is correct. If the date range is a valid range employees should contact their employer administrator. Administrators should use the “Customer Service” link provided.

W2s have not Yet Been Released - The year-end reports for the company are in process and have not been released. Company Administrators can contact Customer Service by using the left menu “Customer Service” link if they believe there is an issue.

The Web Feature you have Selected is not Available to You - An employee has elected “Employer Services Login” rather than Employee Self Service Login. Clicking on “Employee Services” link will take user to the correct Employee Service page. If this is not the problem contact Customer Service.

No Employees were Selected for Printing – User has selected print registration letters from the Employee Status page without checking employees.